Checkers and Rally’s Brining AI to the Drive Thru

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According to a release from the company, Checkers and Rally’s will be rolling out a voice ordering solution to all corporate owned restaurants nationwide.

According to a Franchise Times article, over 80% of quick-service restaurant sales are being generated from the drive-thru, a clear indication that there is a growing opportunity for a frictionless drive-thru model such as Checkers & Rally’s.

A faster, more efficient drive-thru can offer significant competitive advantages and reduce lines that may discourage customers from ordering.

In 2021, Checkers & Rally’s conducted a detailed pilot program of Presto’s automated voice ordering technology at multiple locations over a four-month period.

During this time, Presto’s solution delivered a high level of automation and accuracy with over 98% of drive-thru orders completed with minimal intervention from restaurant employees.

The Presto solution also performed well with unique or infrequently ordered menu items and easily managed various guest accents.

“Checkers & Rally’s is the pioneer of the double drive-thru restaurant model, so our decision to again lead the industry with the largest rollout of an A.I.-based voice assistant solution should be no surprise,” said Frances Allen, President and Chief Executive Officer at Checkers & Rally’s.

“We are excited about this new era in partnership with Presto, a leader in the restaurant hospitality technology field. As a company, we embrace technology that will help our team members maximize time and efficiency while making their jobs easier and more enjoyable, creating a better experience for them as well as our guests.”

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